Last updated: 7 October 2026
Refunds at JML Digital are handled according to the terms agreed in each project's quote. This page explains how that works in practice.
Because every project is scoped and quoted individually, refund terms are set in the quote you accept before work begins. If a project is cancelled before completion, we calculate what work has been delivered and settle the balance accordingly, as set out in your quote.
JML Care is billed monthly. You can cancel your care plan at the end of any billing month, and you keep full ownership of your website once the build is paid in full.
Email with your project name and what you would like to resolve. We aim to respond within one business day.
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